Reference

How We Handle Your Data and Account

Our legal framework spells out what we collect, how we store it, and what rights you hold over your own account information.

Data TransparencyAccount ControlRegion-Dependent AccessbKash & Nagad ContextDirect Support Channels
powerlive How We Handle Your Data and Account
DATA AND ACCOUNT HANDLING

How We Protect What You Share

We take a practical approach to data security and account management. This section covers the specifics of what happens with your information once it enters our system — from the moment you register through bKash, Nagad, or Rocket to the point where you might request deletion. Every step is designed around giving you visibility and control.

Data Collection We collect what we need to run your account — name, mobile number, email, and payment identifiers from bKash, Nagad, or Rocket. We do not harvest browsing data beyond what is necessary for session security and fraud prevention.
Cookie Usage Our site uses cookies for session management and to remember your preferences like language and lobby layout. You can clear these through your browser at any time. We do not sell cookie data or share it with advertising networks outside our platform operations.
Account Security Your account is protected by the credentials you set during registration, plus an OTP step sent to your registered mobile number. If you notice activity you did not authorise, contact support immediately through live chat or email to freeze the account.
Data Retention We keep your account data for as long as your account remains active, plus a period after closure as required by applicable regulations. Once that period ends, personal identifiers are removed from our active systems permanently.
Your Rights You can request a full export of the data we hold on you, ask for corrections, or request deletion. Submit these through the account dashboard or email support. We process requests within a reasonable timeframe and confirm completion.
Third-Party Sharing We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with fraud-prevention services. We do not sell personal data. Any third party we work with operates under their own published privacy terms.
POLICY CONTACT PATHS

Reach Us About Legal Queries

If you have a question about how our legal terms affect your account, data requests, or regional eligibility, we have specific channels set up for that. You do not need to navigate a general queue — legal and policy queries get handled directly by team members who understand the compliance side of things.

Live Chat Open the chat widget from any page on our site. Select the legal or account category and a support agent will connect you for policy-related questions, data access requests, or clarification on jurisdiction matters.
Email Support Send your legal query to our support email. Include your registered account details and describe what you need — whether it is a data export, account closure request, or a question about regional eligibility. Expect a written reply you can keep for your records.
Account Dashboard Log into your account and head to the settings section. From there you can submit formal requests — data deletion, account freeze, or a change to your registered details — directly through the dashboard without waiting for a reply.

Common Legal and Policy Questions

These are the questions our support team fields most often regarding legal matters, data rights, and account compliance. Each answer is specific to how powerlive handles that topic for accounts in eligible regions.

Access depends on your local law and eligible regions. We do not guarantee availability in all areas. If local regulations restrict online gaming platforms where you are, you should not use our services. Check your own regional rules before creating an account.

If we detect access from a region where our services are not permitted, we may suspend your account. Your wallet balance remains held securely, and you can contact support to discuss next steps including withdrawal of remaining funds where possible under applicable rules.

Log into your account dashboard and submit a data export request under settings. Alternatively, email our support team with your registered details. We compile and deliver the data file to your registered email within a reasonable processing window.

Yes. Submit a deletion request through your account dashboard or via email support. After a mandatory retention period required by applicable regulations, we remove your personal identifiers from active systems. You will receive confirmation once the process completes.

We handle disputes through direct communication first — reach us via live chat or email with your account details and a clear description of the issue. If we cannot resolve it directly, our terms outline the next steps, which depend on the nature of the dispute and applicable local frameworks.

We share transaction data only with the payment processors you choose — bKash, Nagad, or Rocket — to complete deposits and withdrawals. We also use fraud-prevention services that receive limited data for security checks. We do not sell your financial information to marketing third parties.

We use session cookies and preference cookies. Session cookies keep you logged in. Preference cookies remember your layout and language choices. You can clear them in your browser settings at any time. Opting out of session cookies means you will need to log in again each visit.

We notify account holders through the registered email or mobile number on file whenever material changes are made to our legal terms. You can also check this page periodically — the latest version is always published here with the effective date visible.

Your account uses password credentials plus an OTP verification sent to your registered mobile number for sensitive actions. If you suspect unauthorised access, contact support through live chat immediately to freeze the account while we investigate the activity.

Your existing wallet balance is governed by the terms that were active when those funds were deposited or won. Material changes to terms do not retroactively alter your balance or pending withdrawals. We outline transition periods clearly when updates affect active accounts.