What We Collect and Why We Keep It
When you open an account with powerlive, we collect identification details such as your name, email address, phone number and date of birth. These allow us to verify your identity during account creation and when you request a withdrawal. We also store transaction records tied to
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your bKash, Nagad or Rocket payments so we can resolve disputes and maintain accurate account history. Device and browser information — including your IP address, screen resolution and operating system — helps us detect unauthorised access and maintain session security. We do not sell your personal
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information to third parties. Data sharing occurs only with payment processors who handle your deposits and withdrawals, with fraud-detection services that flag suspicious account activity, and with legal authorities if required under applicable law. Your data is stored on encrypted servers, and access is restricted to
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staff who need it to operate the platform or respond to your support requests. Retention periods vary by data type: transaction records are kept as long as regulatory obligations require, while session logs are cleared on a rolling schedule. You may request a summary of the
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data we hold about you, ask for corrections, or request deletion of non-essential records by contacting our support team. Eligibility for account services depends on your local law and region — we do not make claims about availability where access may be restricted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.